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• Child

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• Using children's high chair

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SAVOR JAPAN or the restaurant may need to contact you regarding your reservation.
Please provide us your phone number where you can be reached. (Please include your country code etc...)

Place you will stay:

Some restaurants need your hotel name to reserve.
If it is undecided, please type "TBD."

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Occasion (optional):

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Please tell us the duration of your stay in Japan this time. (optional):

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How many times have you visited Japan ? (optional):

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Please note that any dietary requests are not accepted.

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If you have special dietary requirements such as food allergies, please let us know.

Terms of Service for the SAVOR JAPAN Reservation Service:

USEN CORPORATION (hereinafter referred to as "the Company") shall set forth the Terms of Service (hereinafter referred as "These Terms") to provide the SAVOR JAPAN Reservation Service (hereinafter referred to as "This Service", the details are defined in Article 1, Paragraph 1.) .

Article 1 (These Terms)

1. These Terms shall be applied to the users (hereinafter referred to as "the Users") of the internet site "SAVOR JAPAN" (herein after referred to as "This Site") and application software of the same name (hereinafter referred to as "This App" and collectively referred to as "This Tool") which is operated by the Company to provide information mainly about cuisine at restaurants. This service allows users to enter the information required by the Company through this tool and make reservations with restaurants. These Terms shall be applied to all actions of the Users related to the use of This Service, and the Users shall use This Service with their consent to These Terms.
2. When the Users use This Service, they shall agree to These Terms of This Tool which are effective at the timepoint of their use, and shown on the following URL site specified by the Company.
   https://savorjapan.com/terms/
3. These Terms shall be shown on This Tool when using This Tool, and the Users shall be able to confirm These Terms as their option.

Article 2 (Changes to These Terms)

1. The company may revise these terms at its own discretion in the following cases;
   1. In the case where the revision of the terms conforms to the general interest of the users.
   2. In the case where the revision of the term is not contrary to the objectives of This Service, and is rational in light of the need of the revision, appropriateness of the contents after such revision, and any other circumstances pertaining to such revision.
2. When the terms are revised in accordance to the foregoing paragraph, the company shall post a notice of revision, the contents of the terms of such revision, and its effective date, on the company's website at least one month before the effective date.
3. The company shall deem users to have agreed to the revision of the terms, when the users use this service after the effective date for such revision of the terms.

Article 3 (Use of Reservation Service)

1. Through This Tool, users may use the services of either Request Reservations (defined in Article 4) , Immediate Reservations (defined in Article 5) or Course Reservations (defined in Article 6) .
2. The Users shall be liable for the use and management of such reservation numbers provided by the Company upon completion of the reservation, and any damage arising from their insufficient understanding, misuse, use by a third party, or the like. The Company shall not be liable for any of them.
3. The service contract (hereinafter referred to as "the Service Contract") between the Users and restaurants and the like shall be concluded, when reservation numbers are made in accordance with the terms and conditions specified on This Tool where such restaurants and the like have been registered.
4. The Users shall not enter false information, including other people's names, telephone numbers, and electronic mail addresses upon use of This Service. The Users shall not conduct any illegal act, or act which may violate laws, including providing false information, as well as any act which will trouble restaurants and the like and third parties.
5. The Company shall not be liable for any problem arising from conclusion, cancellation, or change of the Service Contract, the contents of the Service Contract or services such as restaurants, collection of cancellation fees, or the like. Any of such problems shall be directly settled between restaurants and the like and the Users.
6. The Users shall pay fees related to the Service Contract to restaurants and the like through This Service.
7. To cancel the Service Contract after such contract has been concluded, the Users shall take necessary procedures to cancel such Service Contract, through This Service or through a direct contact with the restaurants and the like. In this case, the Users shall pay cancellation fees for such Service Contract, directly to such restaurants and the like, or through This Service. Terms and conditions for cancellation shall be in accordance with the Service Contract, and the Company shall not be liable for any of them.
8. To change the Service Contract after it is concluded, the Users shall take the necessary procedures to change such Service Contract, through This Service or direct contact with the restaurants and the like. Terms and conditions for change shall be in accordance with the Service Contract, and the Company shall not be liable for any of them.
9. The Users shall agree to the cautionary points specified in the following items;
   1. The Users shall understand in advance that This Service's information, such as the availability and fees of restaurants and the like, may be different from the information provided by such restaurants and the like in other sites.
   2. In the case where restaurants and the like change their fees and the like on This Service, such changed fees shall be applied only to those who make reservations after such change, and shall not be applied to those who have already made reservations before such change.
   3. The Company shall not be liable for saving any information including details of reservations. The Users shall be responsible for recording and saving such information on their own.

Article 4 (Request reservations)

1. Users can enter the necessary information into the reservation form through this tool and make reservations with restaurants. (hereinafter referred to as "Request Reservations") .
2. When the Company receives Request Reservations, after confirming the vacant seat information of restaurants, the Company shall notify the Users with the reservation numbers and reservation details, through the email addresses specified by the Users, or by showing such notification on This Tool.

Article 5 (Use of Immediate Reservations)

1. Through This Tool, users can check the vacant seat information, and use the service to complete reservations with restaurants, immediately after entering the information required by the Company to make such reservations (hereinafter referred to as "Immediate Reservation")
2. When the Company receives Immediate Reservations, the Company shall notify the Users with the reservation numbers and reservation details, through the email addresses specified by the Users, or by showing such notification on This Tool.

Article 6 (Course Reservations)

1. Through This Tool, users can check the vacant seat information, and use the service to complete Course Reservations with restaurants, immediately after entering the information required by the Company to make such reservations (hereinafter referred to as "Course Reservations")
2. When users make Course Reservations, users shall pre-pay the price of the course selected at the time of reservation.
3. When the Company receives Course Reservations, the Company shall notify the Users with the reservation numbers and reservation details, through the email addresses specified by the Users, or by showing such notification on This Tool.

Article 7 (Cancellation Fees for Cancellations by the Users or Cancellation Without Prior Notification)

1. When the Users cancel their reservations through This Service, restaurants and the like shall be able to charge cancellation fees to the Users, in accordance with the terms and conditions of the Service Contract.
2. When the Users cancel their reservations with restaurants and the like without prior notice, and they actually do not use such restaurants and the like in spite of their reservations, the Company shall be able to charge cancellation fees to the Users, in accordance with the following terms and conditions.
   1. If payment was made in advance to confirm reservations of the Users through This Service, whole or part of such payment of the Users can be applied to pay cancellation fees.
   2. When only seats were reserved through This Service, the total amount of the cancellation fee for such reservations can be calculated and charged by multiplying the cancellation fee per person specified by restaurants, by the number of people for such reservation.
   3. Cancellation fees can be charged to the credit card information registered by the user at the time of reservation or for other payment methods designated by the Company (hereinafter collectively referred to as "Payment Method".)

Article 8 (Registration of Payment Method Information for Reservations, and Payment Procedures)

1. When the Users become obligated to pay fees for the use of This Service, they shall pay such fees to the Company at the timepoint and method specified by the Company separately.
2. The Users shall agree to pay the fees specified on the application forms or emails which are sent to them from This Service.
3. The Users are required to provide credit card information when they use This Service.
4. The Company shall be able to obtain payment acceptance in advance for reservation fees, from the credit card information registered by the Users. The Company shall also be able to charge a small amount for the purpose of confirming accuracy of such credit card information, or obtain payment acceptance of such amount.
5. The Users who make reservations through This App agree that they shall pay a reservation fee in addition to the reservation price specified in the preceding paragraph. The reservation fee shall be refunded when the user cancels the reservation, but it shall not be refunded in the case when the Users cancel their reservations without prior notice.
6. The payment method information, which are registered by the Uses when they use This Service, shall be limited to the user's name only. The Users shall agree that the Company informs such registered information to the payment service companies and third parties which are involved in providing payment functions.

Article 9 (Prohibitions)

When the Users use This Service, they shall not use or act any of the following items specified. When the Users conduct any of the following items, the Company shall be able to take necessary measures to suspend their use of This Service, including termination of their user registration, immediately and without prior notice to such user.

1. Acts judged by the Company that are for the expansion of the Users' own business
2. Acts judged by the Company that the Users are interrupting This Service, related service, other companies' service, or any third party
3. Use of This Service judged by the Company that they are upon the request of any third party
4. Cancellations of reservations with restaurants and the like without prior notice and not actually using such restaurants and the like in spite of making such reservations, or repeated reservations with restaurants and the like without the intention of using them
5. Several reservations under the same name for the same time on the same date
6. Acts violating laws and regulations or These Terms
7. Acts to overload the system operating This Service
8. Acts to send computer viruses or any other harmful information including harmful computer programs
9. Use of This Service by impersonating another person
10. Acts violating the rights or profits of the Company, restaurants and the like, other users, or any other third parties, including intellectual property rights, rights of likeness, rights of privacy, honors, and faiths.

Article 10 (Suspension of This Service and the Like)

1. The Company shall be able to suspend, modify, or terminate whole or part of This Service, by presenting a notice on This Tool.
2. In the case where the Company judges that certain circumstances hinder the provision of This Service, the Company shall be able to take necessary measures to recover from such circumstances such as suspension of This Service, without prior notice to the Users.
3. The Company shall not be liable for any damage or disadvantage caused to the Users or third parties, due to the measures taken by the Company provided for in the preceding two items.

Article 11 (Disclaimer)

The Company shall not be liable for compensation for any damage (regardless of the cause) caused to the Users in connection with the use of This Service.

Article 12 (Antisocial Forces)

The Users shall express that they do not, currently or potentially, correspond to antisocial forces (crime syndicates, gangsters, before the lapse of a period of five years since they left such syndicates, associate members of crime syndicates, companies related to crime syndicates, corporate extortionists, groups engaging in criminal activities under the pretext of conducting social campaigns, crime groups specialized in intellectual crimes, or the like) , and that they do not commit any wrongful act, including violent act, fraud or threatening act, or act of obstructing business. When the Users commit any breach against such expression, the Company shall be able to take necessary measures (including legal actions) , such as suspension of any service related to This Service for such users, deny any qualification as a user, cancellation of any contract attached to This Service, and indemnity claims.

Article 13 (Governing Law / Jurisdiction of the Court)

These Terms shall be governed by and construed in accordance with the laws of Japan, and all disputes arising out of These Terms shall be brought before the Tokyo District Court of Japan or Tokyo Summary Court exclusively for the first instance, in response to amount of the case.

Implemented on February 1, 2020
Revised on March 26, 2020
Revised on October 10, 2023

Failing to cancel the reservation prior to the designated date stated in the restaurant's Cancellation Policy may incur cancellation fee.
Please ensure that you have confirmed the Cancellation Policy before canceling the reservation.

Cancellation Policy

Canceling this reservation may incur a cancellation fee as follows.

For Course Reservations:
Cancellation (without notice): 100% (per person)
Cancellation (with notice):
Cancellation made on the day: 100% (per person)
Cancellation 1 day before: 50% (per person)

For Seats-Only Reservations:
Cancellation (without notice): Average price of the restaurant JPY× person = Total JPY
Cancellation (with notice):
Cancellation made on the day: 100% (per person)
Cancellation 1 day before: 50% (per person)

- If you wish to request a change of reservation through the help desk, please make the request no later than 5:00 PM (Japan time) four days prior.For changes after this time, please ask for help from the hotel concierge to inform the restaurant of the change directly.Please note that same-day responses may not be possible, so even if a change request is made within the deadline, cancellation fees may still be incurred.We appreciate your understanding.
- Changing the reservation (such as the date, time, or the number of people) may incur cancellation fee.
- Cancellation fee will not occur when cancellation is caused by the restaurant.
- Cancellation without prior notice to the restaurant or your Membership page may result in a suspension or restriction of your use in SAVOR JAPAN.
- Cancellation fees shown here are subject to change depending on the circumstances, such as change in the number of people.
- The cancellation policy, in accordance with site rules, requires payment of 100% of either the average price or the course price per person for same-day cancellations, and 50% of either the average price or the course price per person for cancellations made the day before. If a restaurant has its own cancellation policy, it will be displayed.
- The cancellation fee will be automatically deducted from the registered card information.

*The Help Desk can only assist with changes until 5:00 PM (Japan Time), 4 days prior to the reservation date. For changes after this time, please ask for help such as from the hotel concierge to inform the restaurant of the change directly. Please note that same-day responses may not be possible, so even if a change request is made within the deadline, cancellation fees may still be incurred. We appreciate your understanding.