Failing to cancel the reservation prior to the designated date stated in the restaurant's Cancellation Policy may incur cancellation fee.
Please ensure that you have confirmed the Cancellation Policy before canceling the reservation.
Cancellation Policy
Canceling this reservation may incur a cancellation fee as follows.
Notice from the restaurant regarding the cancellation policy :
(Original text)
【キャンセル料】
コース料理のご予約については、3日前以降のキャンセルはキャンセル料が
発生する場合があります。4日前までのキャンセルは無料で承っていますので、お気軽にご連絡ください。
・予約3日前キャンセルの場合:ご予約コース料金の30%
・予約前日キャンセルの場合:ご予約コース料金の50%
・予約当日キャンセルの場合:ご予約コース料金の100%
なお、連絡のない状態での無断キャンセルにつきましては、
予約金額の100%をご請求いたします。
【ご来店の遅れについて】
やむを得ないご事情でご予約時間に遅れる場合は、判明した時点
で早めにご連絡ください。ご連絡がなく、予約時間の15分を超えて
も来店されない場合は、無断キャンセルとさせていただきます。
【悪天候や自然災害時の対応について】
急な天候不良や自然災害などによりご来店が難しい場合は、
その旨をご連絡いただければ、当日のキャンセルでもキャンセル料
は発生しません。落ち着いてから、またのご予約をお待ちしています。
(Translated by Google API)
[Cancellation fee] For reservations for course meals, cancellation fees may apply if canceled 3 days in advance or less. We accept free cancellations up to 4 days in advance, so please feel free to contact us.・If canceled 3 days before the reservation: 30% of the reserved course fee ・If canceled the day before the reservation: 50% of the reserved course fee ・If canceled on the day of the reservation: 100% of the reserved course fee For cancellations without prior notice, 100% of the reservation amount will be charged. [About delays in arrival] If you will be late for your reservation due to unavoidable circumstances, please contact us as soon as possible. If we do not hear from you and you do not arrive within 15 minutes of your reservation time, your reservation will be canceled without notice. [Regarding responses in the event of bad weather or natural disasters] If you are unable to visit the store due to sudden inclement weather or natural disasters, please let us know and there will be no cancellation fee even if you cancel on the same day. We look forward to your next reservation once everything has calmed down.
When canceling a reservation, cancellations are accepted through the My Page feature. If the cancel button is not displayed, please ask for help such as from the hotel concierge to inform the restaurant of the cancellation directly. Please note that this reservation is for immediate booking, so even if a cancellation request is made to our help desk, we may not be able to accommodate it.
- Changing the reservation (such as the date, time, or the number of people) may incur cancellation fee.
- Cancellation fee will not occur when cancellation is caused by the restaurant.
- Cancellation without prior notice to the restaurant, Help Desk or your Membership page may result in a suspension or restriction of your use in SAVOR JAPAN.
- Cancellation fees shown here are subject to change depending on the circumstances, such as change in the number of people.
The cancellation fee will be automatically deducted from the registered card information.